Terms of service

SimplySecured.ca — Terms & Conditions of Sale, Shipping, Returns, and Warranty

Last Updated: January 11, 2026

These Terms & Conditions (the “Terms”) govern your access to and purchases from SimplySecured.ca (the “Site”). By placing an order (including by checking the acceptance box at checkout, where presented), you agree to these Terms.

0) Important Notice

These Terms include provisions about (a) how and when a purchase contract is formed, (b) stock status and lead times, (c) pricing/listing errors and vendor pricing restrictions, (d) remote/freight shipping charges, (e) “delivered but not received” claims, and (f) return eligibility. Please read carefully.

1) Company and Contact

Operator: Simply Controlled AV Ltd. (“Simply Controlled”, “we”, “us”, “our”)

Address: Unit 130A, 3359 27th Street N.E., Calgary, Alberta T1Y 5E4, Canada

Support: support@simplysecured.ca (orders, shipping, returns/RMA, warranty support)

Phone: (403) 275-4565

Hours: Mon–Thu 8:00AM–4:30PM (MST), Fri 8:00AM–4:00PM (MST); closed Canadian holidays

2) Consumer Rights and Provincial Rules

These Terms are intended to be transparent and fair. Nothing in these Terms limits rights that cannot be waived under applicable law. Where consumer protection or language laws impose mandatory requirements (including provincial “internet/distance sales” rules and Québec language rules), those requirements prevail over conflicting Terms.

Where required by applicable provincial law, we will provide required pre-purchase disclosures and deliver an electronic copy of the contract/order details within the legally required timeframe (for example, certain regimes require delivery within 15 days of contract formation).

3) Definitions

  • “Customer”, “you”, “your”: the purchaser (consumer or business).
  • “Consumer Purchase”: a purchase primarily for personal, family, or household use.
  • “Business Purchase”: a purchase for commercial, trade, institutional, integrator, resale, or business use.
  • “Products”: all goods sold via the Site, including accessories, parts, bundles, and replacement components.
  • “Special Order / Custom / Configured”: any item sourced specifically for you, made-to-order, non-standard, custom colour/finish, special configuration, cut-to-length, programmed/flashed, license-bound, or otherwise subject to supplier/manufacturer constraints beyond routine replenishment.
  • “RMA”: Return Merchandise Authorization (required approval before any return is shipped back).
  • “Business Day”: Monday to Friday, excluding Canadian statutory holidays.
  • “Delivered Scan”: the carrier’s tracking event indicating delivery at the delivery address.

4) Eligibility, Checkout Accuracy, and Accessibility

  1. Eligibility. By ordering, you represent you are the age of majority in your province/territory and able to enter into a binding agreement.
  2. Accurate information required. You must provide accurate billing, shipping, email, and phone details. Incorrect or incomplete information may delay delivery and may result in additional carrier fees, address correction charges, return-to-sender fees, or re-shipping fees.
  3. Accessibility. We strive to make the Site accessible. If you encounter barriers, contact support and we will provide commercially reasonable assistance.

5) Order Acceptance, Contract Formation, and Right to Refuse

  1. Order as offer. Your order is an offer to purchase.
  2. No acceptance on “order confirmation.” An automated order confirmation acknowledges receipt only; it does not necessarily mean your order has been accepted.
  3. When a contract forms. A purchase contract is formed only when we ship the Products (in whole or in part) and/or send shipment confirmation.
  4. Right to refuse/cancel/hold (pre-shipment). To the extent permitted by law, we may refuse, cancel, hold, or limit quantities prior to shipment, including due to suspected fraud, inventory constraints, supplier limitations, pricing/listing errors, shipping restrictions, or suspected automated buying/resale patterns.
  5. Contract copy delivery. Where required by applicable consumer law for internet/distance sales, we will deliver the required copy/summary of the contract/order details in the prescribed manner and timeline.

6) Product Information, SKUs, and Listing Accuracy

  1. Images and descriptions. Product images are for illustration; manufacturer packaging/specifications may change.
  2. SKU/model governs. The SKU/model/variant listed on your order confirmation is the controlling identifier for what was ordered.
  3. No substitutions without consent. We do not substitute materially different Products (including finish, voltage, form factor, or functional variant) without your consent.

7) Pricing, Currency, Promotions, Errors, and Vendor Pricing Policies (Including MAP)

  1. Currency. Unless clearly stated otherwise, prices are in Canadian Dollars (CAD). Your card issuer/payment provider may apply exchange rates and fees.
  2. Taxes. Taxes are calculated at checkout based on your shipping address and applicable law.
  3. Pricing and listing errors. Errors can occur (typographical, supplier feeds, specs/images, promotion logic, system glitches). If a Product is displayed with an incorrect price or materially incorrect information, we may (as permitted by law):
    • cancel the order and refund amounts paid; or
    • contact you with corrected details and give you the option to proceed or cancel.
    We are not obligated to honour obvious errors (e.g., missing digits or a price far below typical market value due to a glitch).
  4. Promotions and discount codes. Promotions may change, end, or be limited at any time, subject to law.
  5. Promo eligibility and stacking.
    • Discount codes apply only to eligible Products and only during the stated promotional period.
    • Certain brands/SKUs/bundles/accessories/services/Special Orders/clearance items may be excluded; exclusions will be disclosed on the product page and/or at checkout.
    • No stacking unless explicitly stated.
  6. Vendor pricing policies (including MAP). Some manufacturers impose minimum advertised pricing and other promotional restrictions. If a discount or displayed price applies in error to a restricted Product, we may remove the discount and request your approval to proceed at the corrected price, or cancel and refund prior to shipment if you do not approve.

8) Payment, Authorization Holds, Fraud Prevention, and Chargebacks

  1. Payment authorization. By submitting payment, you authorize us (and our payment processors) to charge the amount shown at checkout (including taxes and shipping).
  2. Authorization holds. Your payment provider may place an authorization hold at checkout and may take time to release it. We do not control bank processing times.
  3. Duplicate attempts. Refreshing, retrying checkout, or placing multiple orders may create duplicate authorizations or orders. Contact us promptly if this occurs.
  4. F raud screening. We may hold, cancel, or request additional verification for transactions that appear high-risk. If verification is not completed within a reasonable time, we may cancel the order and refund/release funds according to processor rules.
  5. Chargebacks. If you believe there is an issue, contact us first so we can resolve it. In any dispute/chargeback, we may provide evidence including order details, tracking, proof of delivery, delivery photos where available, and communications.

9) Availability, “In Stock” Meaning, Backorders, and Discontinuations

  1. “In Stock” is not a guaranteed ship date. “In Stock” generally means the item is available to be fulfilled through our inventory systems (including our facility and/or supplier/distributor network). It does not guarantee same-day shipment.
  2. Transfers and allocation. Some “In Stock” items require allocation and/or transfer steps before departure, which can extend processing times.
  3. Variant lead times. Certain variants (colour/finish, special configurations, limited allocation items) may take longer even when initially shown as available.
  4. Backorders/oversales. If an item becomes unavailable after you place your order (including due to supplier allocation changes or inventory synchronization delays), we will notify you with the best available ETA. Before shipment, you may choose to (a) wait, (b) change items (with your consent), or (c) cancel for a refund.
  5. Discontinued or recalled items. If a Product is discontinued, recalled, or otherwise cannot be sourced after you order, we will notify you and offer (a) cancellation with a refund before shipment, or (b) an alternative option only with your consent.

10) Shipping Scope, Costs, Processing, and Transit Times

10.1 Where we ship

Canada only. We ship to Canadian addresses.

10.2 Shipping charges and free shipping

Free standard shipping (if offered) applies only as described on the Site and may exclude oversized, freight, remote, heavy, and Special Order items. Any applicable charges or exclusions will be disclosed before you pay.

10.3 Processing and transit times (estimates only)

  • Processing (typical in-stock): 0–2 Business Days.
  • Transit: typically 2–7 Business Days depending on region; remote/northern destinations may take longer.
  • Estimates only: timelines are estimates and may be affected by carrier delays, weather, peak volumes, labour disruptions, governmental actions, and other events outside our control. We do not guarantee delivery dates unless explicitly stated in writing.

10.4 Remote areas, heavy/oversized items, and freight

  1. Remote/oversize/freight exclusions. Some Products ship via oversize parcel or freight and may be excluded from free shipping.
  2. Freight delivery level. Freight items are typically curbside delivery unless stated otherwise by the carrier. Carriers may not bring items inside, up stairs, or remove packaging/debris.
  3. Rate exceptions (rare). Our checkout rates are intended to reflect shipping accurately. If a carrier classifies an address as remote or an item as freight in a way that materially differs from the checkout quote, we may contact you before shipment with options (pay the difference, change the shipping method, or cancel for a refund). We will not ship at a materially revised charge without your approval.

11) Delivery, Address Accuracy, and “Item Not Received” Claims

  1. Address accuracy is your responsibility. You must provide a complete, deliverable Canadian address including correct postal code and required access details (unit number, buzzer code, etc.).
  2. PO boxes. Some courier services cannot deliver to PO boxes. If you provide a PO box for a courier-only shipment, we may request an alternate address. Delays or returns may occur if an alternate address is not provided.
  3. Proof of delivery. Carrier tracking, Delivered Scans, and associated delivery records (including delivery photos/GPS where available) are primary evidence of delivery.
  4. Delivered but not received (time-sensitive). If tracking shows delivered but you cannot locate the parcel, you must notify us within 7 calendar days of the Delivered Scan so we can assist (including, where appropriate, initiating a carrier trace). Claims reported after 7 days may be limited or denied by carriers and may reduce available remedies.
  5. Theft risk and safe drop. Carriers may deliver without signature unless signature service is selected or required. If theft risk is a concern, ship to a staffed location, request signature service where available, or use a secure pickup method.
  6. Signature service and high-value orders. We may require signature on delivery for certain orders based on value, product type, destination risk, or carrier rules. If signature is required and you are unavailable, the carrier may hold for pickup or attempt redelivery. Failed delivery due to unavailability may result in delays, return-to-sender, and additional fees.
  7. Refused/returned shipments. If you refuse a shipment or it returns to sender due to your actions/inactions (incorrect address, missing access details, missed delivery attempts, failure to pick up), any refund may be reduced by our actual shipping/handling costs to the extent permitted by law.

12) Claims for Damage, Wrong Item, Missing Items, and Shortages

  1. Inspect promptly. Inspect Products promptly upon delivery.
  2. Evidence and packaging retention. For damage or carrier claims, we may require photos of the outer carton, shipping label, internal packaging, and the Product, and we may require you to retain packaging for up to 14 days to support carrier processes.
  3. Claim timelines (recommended for best outcomes). Report the following within 7 calendar days of delivery: shipping damage (including concealed damage), wrong item shipped, missing items/shortages, or missing components/small parts. Reporting late may limit carrier remedies.
  4. Resolution. If confirmed as shipping damage or our fulfillment error, we will provide an appropriate remedy (replacement parts, exchange, replacement unit, or refund), subject to availability and applicable law.
  5. No defect found / compatibility issue. If testing indicates no defect or that the issue is due to compatibility, configuration, misuse, improper installation, environmental conditions, or inadequate connectivity, the matter may be handled under the standard returns framework (if eligible).

13) Returns and Refunds (Canada)

13.1 Return window

Most new/unused Products may be returned within 30 days of delivery, subject to the conditions and exclusions below and any product-page terms disclosed at purchase.

13.2 Condition requirements (strict)

Returned items must be new and unused; uninstalled, unmodified, and resalable as new; in original packaging (unmarked and in resalable condition); complete with all accessories/components/manuals/inserts; and accompanied by proof of purchase.

Products that have been installed, modified, cut, programmed/flashed, damaged, physically altered, or paired/registered in a way that is not fully reversible may be refused or may receive a reduced refund where permitted by law.

13.3 RMA required (no unauthorized returns)

  • Email support@simplysecured.ca with your order number and reason for return. We may request photos to confirm condition.
  • Do not ship any return without an approved RMA. Unauthorized returns may be refused or returned at your expense.

13.4 Return shipping

  • Eligible returns within Canada may receive a prepaid return label (where offered and applicable).
  • Non-eligible returns (outside the window, used/installed/modified, missing components, final sale) may be refused or returned at your expense.

13.5 Inspection and refunds

  • Refunds are processed after we receive and inspect the returned item and confirm eligibility.
  • Refunds are issued to the original payment method, except where law or payment network rules require otherwise.
  • After we issue a refund, your bank/payment provider may take additional time to post it.

13.6 Final sale / exclusions

Certain items are non-returnable or subject to different terms when clearly identified on the product page and/or at checkout, including (non-exhaustive):

  • Special Order / Custom / Configured items
  • Clearance/final sale items
  • Cut-to-length products
  • Items with opened/broken tamper seals (where applicable)
  • License keys or items with activated/consumed digital entitlements (where applicable)

13.7 Restocking fees (only if disclosed)

If a restocking fee applies to a category (e.g., Special Order, open-box acceptance, freight returns), it will be disclosed on the product page and/or at checkout before purchase and will apply to the extent permitted by law.

14) Order Cancellations

  1. Before shipment. You may request cancellation before shipment by contacting support.
  2. After shipment. Once shipped, orders cannot be cancelled and must follow the return process (if eligible).
  3. Special Orders. Special Orders may not be cancellable once procurement/allocation begins. If cancellation is permitted, it may be subject to fees reflecting supplier costs, provided such fees were disclosed where required and are permitted by law.
  4. Vendor discontinuation/recall. If a vendor discontinues or recalls an item post-order but pre-shipment, we may cancel with a full refund.

15) Warranty and Product Support

  1. Manufacturer warranties. Many Products are covered by manufacturer warranties, which vary by brand and item type.
  2. Our role. We provide commercially reasonable assistance in facilitating warranty support, but manufacturer terms and processes may control the ultimate remedy.
  3. Exclusions and misuse. Warranty remedies may be denied by manufacturers for misuse, improper installation, unauthorized modification, environmental damage, power events, or other excluded conditions.

16) Compatibility, Requirements, Third-Party Services, and Performance Expectations

  1. Compatibility is your responsibility. You are responsible for confirming Products meet your requirements and are compatible with your wiring, systems, environment, and applicable codes.
  2. Common requirement drivers (non-exhaustive).
    • Smart controls: neutral wire requirements; hub/bridge requirements; 3-way/multi-location requirements; dimmer/driver compatibility; finish/colour expectations.
    • Voltage/electrical: correct voltage selection and code compliance.
    • Cameras/connectivity: LTE/cellular signal strength; network availability; SIM activation; subscription requirements where applicable.
    • Networking/PoE: PoE power budgets; topology constraints; performance depends on the full system design.
    • Powerline networking: performance varies based on wiring condition, electrical noise, AFCI/GFCI, and circuit topology.
    • Environmental limits: temperature/humidity ratings; indoor/outdoor suitability.
    • Sizing-dependent equipment: you are responsible for correct sizing and service-level expectations for large-item delivery.
  3. Third-party services. Some Products rely on third-party apps, firmware, cloud services, carrier services, or subscriptions. We do not control third-party availability, outages, changes, or end-of-life decisions.
  4. Not a defect. Compatibility issues, installation constraints, network limitations, inadequate signal/Internet, incorrect sizing, or ordering the wrong variant are not Product defects. If eligible, these situations are handled under the standard returns framework.
  5. Automated tools (if offered). Any automated recommendations, configurators, or chat tools are provided for convenience and may contain errors. You are responsible for verifying suitability before purchase and installation.

17) Limitation of Liability (Canada-Appropriate)

  1. No consequential damages. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential damages (including lost profits, business interruption, or loss of data) arising from or related to Products or the Site.
  2. Liability cap. Our total liability for any claim related to a Product is limited to the amount you paid for the specific Product giving rise to the claim (excluding shipping and taxes), except where prohibited by law.
  3. Installation and project costs. We are not responsible for third-party installation/removal/reinstallation costs, contractor scheduling costs, or project delay costs, except where prohibited by law.

18) Force Majeure

We are not liable for delays or failure to perform caused by events beyond reasonable control, including carrier disruptions, supplier interruptions, severe weather, natural disasters, labour disruptions, governmental actions, infrastructure outages, and peak-season carrier congestion.

19) Privacy and Communications

  1. Privacy. We handle personal information in accordance with our Privacy Policy and applicable Canadian privacy laws (including federal private-sector privacy law and applicable provincial private-sector privacy laws).
  2. Transactional communications. You consent to receive transactional communications (order confirmations, shipping notices, and support communications). You are responsible for ensuring your email/phone number is accurate.
  3. Marketing communications. Marketing messages (if any) are sent in accordance with applicable anti-spam requirements and your preferences.

20) Reviews and User Content

You may submit honest, lawful reviews. We may remove content that is unlawful, abusive, defamatory, infringing, or violates platform rules.

21) Governing Law, Dispute Resolution, and Severability

  1. Governing law. These Terms are governed by the laws applicable to the transaction, including mandatory consumer protection laws that cannot be waived.
  2. Informal resolution. Contact support first and we will attempt to resolve issues promptly.
  3. Business Purchases (optional ADR). For Business Purchases, we may propose mediation or arbitration to streamline disputes; nothing herein removes any rights that cannot be waived by law.
  4. Severability. If any provision is invalid or unenforceable, the remaining provisions remain in effect.

22) Québec and Language

  1. French-first rule. For Québec customers, where applicable laws require that standard-form/adhesion contracts be presented in French first, we will comply.
  2. French version. A French version of key customer terms will be made available for Québec customers where required.
  3. Conflict. If both French and English versions are provided and there is a conflict for Québec consumers, the version required by applicable Québec law will prevail to the extent required.

23) Changes to These Terms

We may update these Terms by posting a revised version on the Site with a new “Last Updated” date. The Terms in effect at the time you place your order apply to that order, subject to mandatory legal rights.

24) Contact

Simply Controlled AV Ltd. (operating SimplySecured.ca)

Unit 130A, 3359 27th Street N.E., Calgary, Alberta T1Y 5E4

Support: support@simplysecured.ca

Phone: (403) 275-4565

Hours: Mon–Thu 8:00AM–4:30PM (MST), Fri 8:00AM–4:00PM (MST); closed Canadian holidays

END OF TERMS